Shipping Information

Shipping Information

You should receive your order in approximately 2 to 4 working days, subject to the delivery provider. Our working days are Tuesday to Saturday, excluding Bank Holidays. Please note that if you place an order after 9am on a Friday your order will be downloaded on the following Monday and in that case Monday will be the first processing day.

The Quilter’s Den is based in the  UK . Below are the postage rates for the UK. Postage abroad will be advised on application.

Delivery Costs (Standard Service)

Delivery is UK only and delivery costs are £2.95 for orders under £40 and free delivery for orders £40 or over.

The Quilter’s Den reserves the right to notify you if postage to your chosen destination is significantly higher than the postage rate indicated due to the destination or the bulk, weight value of the item being shipped. If this is the case we will email you with information about the amended rate and will only proceed with the order when you confirm that the amended amount is acceptable.

Priority Service

We aim to despatch the next business day (Monday to Friday) for orders received before 9am and the following business day for orders received after 9am. Your goods will be despatched using Royal Mail First Class or a similar service. This service is subject to product availability and/or size restrictions on some products (such as quilting frames).

Special Delivery

We aim to despatch the same business day (Monday to Friday) for orders received before 9am and the next business day for orders received after 9am. Your goods will be despatched using Royal Mail Special Delivery that guarantees delivery before 1pm on the day after depatch (by Monday if despatched on a Friday). It is available to most areas of the . Special delivery is not available for same day despatch on Saturday or Sunday. This service is subject to product availability and/or size restrictions on some products (such as quilting frames).

Orders for a large selection of fabric cut to order may take longer to process but we will advise you in this case. It is important that you provide a daytime telephone number so that we can contact you if we need to discuss delivery of your order.

BFPO orders: postage and packing is charged at actual cost.

The Quilter’s Den reserves the right to notify you if postage to your chosen destination is significantly higher than the postage rate indicated due to the destination or the bulk and/or weight of the item being shipped. If this is the case we will email you with information about the amended rate and will only proceed with the order when you confirm that the amended amount is acceptable.

Overseas Orders

Postage charges to Overseas destinations will depend upon the weight and volume of the items ordered and the Country to which they are delivered. The charge will be shown in the checkout after you have selected the delivery Country.

If the item is very light the goods may be sent by International Airmail (this is not a trackable service). For all other orders delivery will be via UPS which is a trackable service. Delivery by UPS service in is usually within 2-5 days of despatch. Customers will be sent a tracking number via the email address provided on their order.

Because of the amount of lost packages and undelivered packages we now only use UPS.

The Quilter’s Den reserves the right to notify you if postage to your chosen destination is significantly higher than the postage rate indicated due to the destination or the bulk and/or weight of the item being shipped. If this is the case we will email you with information about the amended rate and will only proceed with the order when you confirm that the amended amount is acceptable.